281.240.1122
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Laser Shot is a global leader and has remained committed to developing the most realistic and practical firearms simulators, crew training simulators, and live fire facilities available to the government and public. Laser Shot offers progressive training solutions for all skill levels while focusing on the core principle of “train as you fight” and being adaptable to individual customer needs. Our training solutions augment existing programs with safe alternatives, technologically advanced simulations for immersive training, or cutting-edge live-fire range facilities.

Call us at (281) 240-1222  today to speak with a sales rep, or fill out the online inquiry form, and we’ll get back to you right away.

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FAQs

GENERAL

The reason your gun is double firing is because of a change in environmental light. You will need to recalibrate the camera with the environment in which you will be using the Laser Shot System.

Call our customer service department immediately with a detailed description of the damage that occurred. You will be issued a Return Merchandise Authorization number to apply on to the outside of the box and we will have it shipped back to our corporate office to be examined.  The product will be call tagged if within 30 days of the shipping date.

Camera: LVF, Phoenix
Power Supply: Appropriate supply for camera (do not use an unapproved power supply)
USB: Standard (LFV), mini-USB (Pheonix)
Projector: A minimum of 2000 ANSI lumens
LUCAS Key: USB security key (only ONE LUCAS key is needed per Laser Shot System)
Projector Screen: Viewing area of no larger than 7.5′ x 10′
Ammunition: Full metal jacket ball ammunition is recommended for the best performance of the system
Camera: Falcon, Hawk, Eagle
Lens: Standard is 2.3mm lens
USB: Standard (Hawk, Eagle), mini-USB (Falcon)
Projector: A minimum of 2000 ANSI Lumens
LUCAS key: USB security key (only ONE LUCAS key is needed per Laser Shot System)
Projector Screen: Viewing area of no larger than 7.5′ x 10′
Laser Guns: laser guns from Laser Shot with the designation of shooter 1-4 or Visible Red laser gun
* IR Filter: * IF IR laser guns are used

The best optimal distance for our system is anywhere from 18in (SIMrange) to 12ft for the projector and camera.

  1. On the projector there is a button that says ‘input’. This is so you can connect other media devices to the projector. Sometimes this button can get pressed on accident and effect the projected image.
  2. Cycle through the different options until ‘Detecting….RGB 1 or Computer 1’ comes across.

Note: The VGA connector should be plugged into the back of the projector where is says ‘RGB 1 or Computer 1’.

HARDWARE

Some of our systems can be used with a DLP projector; however, the settings may need to be adjusted to lessen the brightness.

The reason your gun is double firing is because of a change in environmental light. You will need to recalibrate the camera with the environment in which you will be using the Laser Shot System.

  1. Remove the air filter from the projector. Clean the air filter of any dust and particles and replace the air filter into the projector.
  2. You must reset the filter timer on your projector. You can reset the timer from the projector menu accessed from the buttons on top of your projector. Navigate to Filter Timer
  3. Hold down the right cursor key on the top of your projector for approximately 5 seconds. Select Reset and your time will reset itself to 0 hours.

This usually means that there is too much ambient lighting in the area the system is setup in. In order to fix this please do your best to eliminate all unnecessary lighting and above all no sunlight. Sunlight makes it almost impossible to calibrate the camera and use the system.

The best optimal distance for our system is anywhere from 18in (SIMrange) to 12ft for the projector and camera.

SOFTWARE

Make sure that all of your drivers are current on the computer. If you are still having problems, contact our tech support department.

DEVICE ISSUE

We proved Remote Support

Get in contact with our Customer Service Rep for trouble shooting.

Remote Support

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