What do I do if my product is damaged during shipping?
Call our customer service department immediately with a detailed description of the damage that occurred. You will be issued a Return Merchandise Authorization number to apply on to the outside of the box and we will have it shipped back to our corporate office to be examined. The product will be call tagged if within 30 days of the shipping date.
Can I use my own laptop or PC with your shooting simulator?
Customers adding Laser Shot to their Full Swing Golf, Trackman Golf, or HD Golf simulators can use the PC already integrated with their system. All other systems require a Laser Shot gaming PC in order to ensure the system's compatibility and performance.
I have a laptop and I cannot get the desktop image to display onto the projector screen.
Ensure that the VGA connectors are securely fastened to both the laptop and the projector. Also verify that the VGA connector that is going to the projector is plugged into 'RGB 1 or Computer 1'. The VGA connectors might be colored blue and will have thumb screws that can be tightened, finger tight is fine.
Now search for the function key on your laptop. The function key will be located differently for each laptop but should be marked with the letters 'Fn' and is usually in blue. For the most part the function key is normally located in the lower left hand corner. Once you have located the function key look for an icon of either a laptop or a monitor in blue, usually it is located on one of the 'F' keys, located above the horizontal numbers on the keyboard. Once you have located both the function key (Fn) and the other blue colored key press them at the same time. What this does is toggles between the different display modes of the laptop. In Windows 7 it is (Windows Key) – P concurrently.
Keep cycling through the different options until the image is displayed.
If 3 or 4 don’t work right click on the desktop, and choose the NVidia Control Panel. You will select the ‘Setup Multiple Displays’ selection on the left hand side, and then in the right panel select ‘The same on both displays (clone)’
When installing the laser detection camera driver an error message comes up stating a compatibility problem with Windows XP, Vista, or 7.
This is a message telling you that what you are trying to install is not digitally signed by Microsoft. Click 'Continue Anyway' and the drivers will continue to install. No harm will come to your system as all of our software has been checked and re-checked to ensure system stability.
When calibrating my camera I get a light calibration error.
This usually means that there is too much ambient lighting in the area the system is setup in. In order to fix this please do your best to eliminate all unnecessary lighting and above all no sunlight. Sunlight makes it almost impossible to calibrate the camera and use the system.